Support
Ordro lets a small shop sell on WhatsApp: a storefront link to share, orders that arrive in the app, and status updates the customer gets back in chat. If something is not working, write to us and a person will answer.
Contact us
Email support@ordro.in and we usually reply within one working day. Tell us your shop name and what you were doing when it went wrong — that is normally enough for us to find it.
Getting started
Sign in to the app with the WhatsApp number on your Ordro account and we will send you a six-digit code. If your account uses an email and password instead, tap “Use email and password”. New shops are set up at ordro.in on a computer, which is also where you connect WhatsApp.
Orders
New orders appear on the Orders tab the moment they arrive, and your phone rings if notifications are on. Tap an order to see the items, call or message the customer, view the delivery pin on a map, mark it paid, or move it to the next step. Every status change sends the customer an update on WhatsApp automatically.
Not getting notifications
Check that notifications are allowed for Ordro in your phone’s settings, then open the Account tab and tap “Re-enable alerts”. That re-registers this phone for order alerts, which is usually all it takes after reinstalling the app or changing phones.
Chats
The Chats tab shows conversations customers have had with your shop and lets you reply. If your shop is connected through the WhatsApp Business API, WhatsApp only allows a free reply within 24 hours of the customer’s last message; after that the app tells you the window has closed, and it reopens as soon as they write again.
Catalog
Add products with a photo from your camera or gallery, set a price, and switch items on or off as they sell out. If you have no photo, “Generate” draws one from the product’s name and a short description.
Your account and your data
Signing out of the app removes this device’s access immediately. To close an account or have data deleted, email privacy@ordro.in from the address or number on the account and we will confirm within 30 days. Full details are in our Privacy and Terms.